"To become a Piedmont Flight Attendant, you've got to have much more
than a nice smile. Of every 10 applicants, only one reaches the interview
stage. So, next time you board a Piedmont jet, remember: that flight
attendant is an exceptional person, the kind who, at a time when service
seems on the verge of a lost art, helped produce a 40.3% increase in
compliments in 1980."