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"To become a Piedmont Flight Attendant, you've got to have much more
than a nice smile.  Of every 10 applicants, only one reaches the interview
stage.  So, next time you board a Piedmont jet, remember:  that flight
attendant is an exceptional person, the kind who, at a time when service
seems on the verge of a lost art, helped produce a 40.3% increase in
compliments in 1980."