"The less time passengers spend with me, the better."
- Emil Sokol, Passsenger Service Manager.
Smoking or non-smoking? Window or aisle? Have a nice flight! If I spend more
time than that with our passengers, I'm wasting their time. Speed, efficiency and
courtesy. That's the most I can give them, and I won't give then anything less. I only
have a few seconds to do what I do best. But it's an important few seconds.
Because how people feel about American Airlines depends on how people feel about
me.
We're American Airlines. Doing what we do best."
- Emil Sokol, Passsenger Service Manager.
Smoking or non-smoking? Window or aisle? Have a nice flight! If I spend more
time than that with our passengers, I'm wasting their time. Speed, efficiency and
courtesy. That's the most I can give them, and I won't give then anything less. I only
have a few seconds to do what I do best. But it's an important few seconds.
Because how people feel about American Airlines depends on how people feel about
me.
We're American Airlines. Doing what we do best."